FAQ - The Gardens

WHAT TIME IS CHECK IN?

Check in time is from 2.00pm


WHAT TIME IS CHECK OUT?

Check out time us by 12.00 noon on the day of departure.


WHAT IS YOUR CANCELLATION POLICY?

Any cancellation/s or amendment is subject to RM50++ per room booked.

Cancellations and amendments made within 48 hours of arrival will attract a ‘per room per night’s’ charge based on the first (1st) nights rate.

Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation.

If you made your reservation through a group, the group contract will outline specific cancellation policies.

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third party reservations.


HOW DO I MAKE A GROUP RESERVATION?

For group availability, rates, conditions, and cancellation policies, please contact us at infoghr@StGiles-Hotels.com or by calling +00 603 2268 1188.


IS PARKING AVAILABLE?

On site parking is available to guests of the hotel, and fees apply. For convenience, park in Zone B, Zone U or Premier parking zone which normally has adequate parking available. Alternatively, you may utilize the valet option which is reasonably priced for all hotel guests.


IS INTERNET ACCESS AVAILABLE?

Broadband internet access is available in all guest rooms, and is complimentary for up to 2 devices. WiFi internet access is available in the guest lobby and meeting rooms.