FAQ - St Giles Makati

WHAT TIME IS CHECK IN?

Check in time is from 2.00pm


WHAT TIME IS CHECK OUT?

Check out time us by 12.00 noon on the day of departure.


WHAT IS YOUR CANCELLATION POLICY?

Cancellations and amendments made within 48 hours of arrival will attract a ‘per room per night’s’ charge based on the first (1st) nights rate.

Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation.

If you made your reservation through a group, the group contract will outline specific cancellation policies.

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third party reservations.


HOW DO I MAKE A GROUP RESERVATION?

For group availability, rates, conditions, and cancellation policies, please contact us at infomnl@StGiles-Hotels.com or by calling +00 632 988 9888.


IS PARKING AVAILABLE?

Private parking is available for guests of the hotel, fees apply.


HOW CAN I GET TO THE HOTEL FROM THE AIRPORT?

St Giles Makati-Manila does not provide transportation to or from Ninoy Aquino International Airport.

Ninoy Aquino international Airport (MNL) is located 12 km from the hotel, and is easily accessible by car (30 mins).


IS INTERNET ACCESS AVAILABLE?

Broadband internet access is available in all guest rooms, and is complimentary for up to 2 devices. WiFi internet access is available in the guest lobby and meeting rooms.