FAQ - St Giles Heathrow

WHAT TIME IS CHECK IN?

Check in begins from 2:00 pm (14:00) for all guests.


WHAT TIME IS CHECK OUT?

Check out is promptly by 11:00 am for all guests.


WHAT IS YOUR CANCELLATION POLICY?

If you cancel before 2:00pm hotel time on day of arrival, no cancellation fee will apply. If you cancel after 2:00pm hotel time on day of arrival or fail to arrive, the cancellation penalty fee amount will be: First night charge (based on total first night rate of your confirmed reservation).

Please note that certain package rates are non-refundable. Please refer to your confirmation for details.

If you made your reservation through a group, the group contract will outline specific cancellation policies.

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third party reservations.


HOW DO I MAKE A GROUP RESERVATION?

Bookings of fifteen (15) or more guests are considered a group.

Contact our Groups team by Email or call +44 (0) 20 7300 3032 to obtain group rates, cancellation terms and conditions


IS PARKING AVAILABLE?

On site Car Park is available for guests of the hotel, and charges do apply.


DO YOU ALLOW PETS?

No, pets are not allowed. We do allow certified service animals assisting disabled guests only.


DO YOU HAVE SMOKING ROOMS?

No, we are a completely non-smoking facility.


CAN I SMOKE ELECTRONIC CIGARETTES  IN THE HOTEL?

No, using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas located outside the hotel.


HOW CAN I GET TO THE HOTEL FROM THE AIRPORT?

London Heathrow Airport (LHR) is located just 2.5 miles from the hotel. All terminals are easily accessible by car, taxi, or public bus service. For further information contact our Concierge team by Email or call +44 (0) 20 8817 7110.


IS WIFI/INTERNET ACCESS AVAILABLE?

WiFi (Wireless Internet Access) is available throughout the hotel and access fees apply.


DO YOU HAVE ICE OR VENDING MACHINES?

Vending machines are available (located on alternate floors) for both snacks and beverages. Ice machines are also available for guests.


WHAT FACILITIES ARE PROVIDED FOR CUSTOMERS WITH DISABILITIES?

At St Giles Heathrow we take the needs and equal treatment of all our guests extremely seriously. All of our public areas are ‘wheelchair’ accessible and we have two designated rooms, specifically designed for our less abled guests. Contact reservations by email or call +44 (0) 20 7 300 3000 for more information and to check availability.


HOW MUCH DOES BREAKFAST COST?

The full buffet Breakfast costs £9.95 per person,  or you can enjoy a lighter continental option from £6.95 per person.


HOW CAN I BOOK BREAKFAST?

Breakfast can be booked at the same time as you book your hotel room on-line, or if you prefer you can book breakfast at any time at the hotel.


DO YOU PROVIDE LUGGAGE ROOM FACILITIES?

Our hotel does have luggage room facilities. Please check with Concierge upon arrival, or contact us for further details.


WHAT TELEVISION CHANNELS CAN I ENJOY WHILST STAYING?

Our rooms offer the full range of Freeview channels (which include the standard terrestrial channels).


ARE TELEPHONES AVAILABLE IN ALL GUEST ROOMS?

All rooms (except Standard Single Room) have telephones in them.


WHAT DOES THE HOTEL DO TO MAKE SURE I AM SAFE WHEN TRAVELLING ALONE?

The hotel has implemented a number of simple, security measures to ensure all our guests have a comfortable, enjoyable and safe stay with us.
– When you check-in we’ll hand you your room details discreetly and we won’t say them out-loud, to ensure they are not overheard.
– Wherever possible we will give single female travellers rooms that are not at the end of a corridor
– Our reception is manned 24 hours a day, so there is always someone on hand to help
– Every bedroom door is fitted with a deadlock or chain
– If you’re dining alone, please ask the restaurant host to seat you where you feel you can enjoy your meal undisturbed.